Welcome to Big Hit Help
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required. Please do NOT depend on email to check your support tickets answers. Best is to monitor your status here for replies from us to your support ticket questions. If you have an email filter on your email account this could inhibit you from receiving our answers via the ticket support system. Our wonderful customer support reps answer each question within 8 hours and if you are not receiving the answers, it is probably due to a filter on your email account.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
